| Name | Description | Type | Additional information |
|---|---|---|---|
| SaveType | integer |
None. |
|
| ContactReasons | string |
None. |
|
| ContactSubReason | string |
None. |
|
| CallerTypes | string |
None. |
|
| IssuePriority | string |
None. |
|
| CallInitiationTime | date |
None. |
|
| CallACWStartTime | date |
None. |
|
| CallEndTime | date |
None. |
|
| CallStartTime | date |
None. |
|
| IsTransferred | string |
None. |
|
| ContactType | string |
None. |
|
| Notes | string |
None. |
|
| ResolNotes | string |
None. |
|
| CallServiceId | string |
None. |
|
| CallStatus | boolean |
None. |
|
| TicketId | string |
None. |
|
| MemberID | string |
None. |
|
| ContactId | string |
None. |
|
| CustomerNumber | string |
None. |
|
| AgentName | string |
None. |
|
| ContactStatus | string |
None. |
|
| OGContactId | string |
None. |
|
| CallerId | integer |
None. |
|
| FCR | boolean |
None. |
|
| FCRReason | string |
None. |
|
| QueueName | string |
None. |
|
| IsAcceptedRecording | boolean |
None. |
|
| QueueTime | date |
None. |
|
| CallType | string |
None. |
|
| UserID | integer |
None. |
|
| IsCMSNumber | boolean |
None. |
|
| IsRepeatedNumber | boolean |
None. |
|
| isbussinesshours | boolean |
None. |
|
| CallerName | string |
None. |
|
| StopShare | boolean |
None. |