| Name | Description | Type | Additional information |
|---|---|---|---|
| CallInitiationTime | date |
None. |
|
| CallStartTime | date |
None. |
|
| CallACWStartTime | date |
None. |
|
| CallEndTime | date |
None. |
|
| ContactType | string |
None. |
|
| ContactId | string |
None. |
|
| CustomerNumber | string |
None. |
|
| AgentName | string |
None. |
|
| ContactStatus | string |
None. |
|
| CallerId | integer |
None. |
|
| QueueName | string |
None. |
|
| UserID | integer |
None. |